Returns, plainly put.

1. 01

   Write first. Send your order number and the names of the items to support@hoverwaytravel.com. Our answer carries a return authorization and the address to post to. Nothing should go in the post until you have it.

2. 02

   Wrap it. Each piece goes back in its own packaging, and the lot goes in a strong outer box with a slip showing the order number and the return authorization.

3. 03

   Post it. Use any carrier and service you like to reach the address in our email. The postage is yours to pay. Hold on to the receipt and any tracking number until the refund has come through.

4. 04

   Receive the refund. It is made to the original payment method, 5 business days at most after the parcel reaches our warehouse.

A piece may be returned within 30 days of delivery. Day one is the day the carrier hands the parcel over at your address.

You may return a piece within 30 days of delivery if it is unused and in the original packaging. Before you post it, ask us at support@hoverwaytravel.com for a return authorization and the address to use. The postage to send it back is yours to pay. The refund is made to the original payment method within 5 business days of the parcel reaching our warehouse.

We accept a return only when the piece is unused and in the original packaging. Unused means not worn, not packed in and not marked. Original packaging means its box, bag, wrap or sleeve, with every tag and part that was packed with it.

For example, these cannot come back to us:

• A bag or backpack that has been used or has marks from travel
• Compression bags or socks that have been worn or opened from their pack
• A travel bottle set that has been filled
• A luggage lock set to a code that has not been reset
• A sleep mask or neck pillow used against the skin

A kit counts as one item for returns: the whole kit comes back together, each piece unused and still in its packaging.

That covers the Carry-On Organizer Kit and the Rest & Recharge Kit. Single pieces taken out of a kit are not accepted back, and a kit is never refunded in part.

For every piece that comes back, we refund the amount you paid for it, to the original payment method, within 5 business days of the parcel reaching our warehouse.

Your order went out by free standard shipping, so no delivery charge was paid and none is refunded. Postage for the return stays with you.

After we send it, your card issuer decides how soon the refund appears on your statement.

We treat that as a delivery fault, not a return. Write to support@hoverwaytravel.com with the order number and, if something is damaged, a photo of the parcel and the piece. The shipping policy lists what we need.

Email support@hoverwaytravel.com, Monday to Friday, 9:00 a.m. to 5:00 p.m. CT.